InfokwikTM Guide to City Services The purpose of the Guide is to make it easier for residents and visitors to contact the right office when the need for City services arises. The information is arranged alphabetically by subject, rather than by department, to assist you in finding the right number to call. Also included are referrals to community assistance organizations and other governmental agencies. City of Gladstone Information Line: 437-CITY (437-2489) INDEX A B C D E F G H I J K L M N O P Q R S T U V W X Y Z - A - Absentee Ballots: For information on obtaining an absentee ballot contact the Clay County Election Board at 792-7671. ADA Accommodations: Persons requiring accommodation at public meetings should contact the City Manager's Office at 436-2200 at least 48-hours in advance of the scheduled meeting. Adopt-A-Bench Program: For more information on donating a bench to the City's park system contact the Parks & Recreation Department at 437-CITY extension 4010. Adopt-A-Park Program: Individuals or groups interested in adopting a Gladstone park for volunteer clean-up activities may contact the Parks & Recreation Department at 437-CITY extension 4009. Aerial Photos, City: For information contact the Planning & Development Department at 436-2200 extension 3401. Aerobics Classes: For information on schedules, fees and locations call the Parks & Recreation Department at 436-2200. Alarm Permits: All residences/businesses in the City with an alarm system are required to have an alarm permit. Permits may be obtained free of charge from the Public Safety Department. For additional information contact the Alarm Coordinator at 436-2200 extension 3512. Ambulance Service: Emergency ambulance service originating within the City limits is provided at no out-of-pocket charge to Gladstone residents. Non-emergency transports will be provided by the Metropolitan Ambulance Service Trust (MAST) and are subject to a charge. Ambulance Billing Questions: For information on ambulance service provided by the Gladstone Public Safety Department call the Finance Department at 436-2200. Animal Bites: Bite reports are investigated and animals are confined for rabies observation period. For more information or to report an animal bite contact the Public Safety Department at 436-3550. Animal Maintenance: For questions regarding the number and types of animals allowed in the City, or for information regarding animal maintenance standards contact Animal Control at 436-1810. Animal Shelter: The Gladstone Animal Shelter is open from 1-6 p.m., Tuesday-Saturday. For more information on adoption or to claim an animal after hours call 436-1810. Auctions: The City periodically conducts an auction of unclaimed or surplus City property. Notices will be published in local newspapers. For more information contact the Public Safety Department at 436-2200 extension 3507. - B - Barricades: Barricades for Block Parties or other special events may be obtained from the Community Services Department. For more information call 436-5442. Basketball Leagues: For information on adult and youth basketball programs offered by the Parks & Recreation Department call 436-2200. Beautification: The City of Gladstone holds a Beautification event each April which provides residents an opportunity to dispose of large, bulky items. For information and dates contact the City Manager's Office at 436-2200. Better Business Bureau: The Kansas City area office may be reached at 421-7800. Birth Certificates: To obtain a certified copy of a Missouri birth certificate contact the Missouri Department of Health, Division of Vital Records at (314) 751-6400. Block Party Permit: A written request must be submitted to the Public Safety Department which specifies the location, the date and time of the event. Permits cannot be issued in heavy traffic areas. For more information contact the Public Safety Department at 436-2200 extension 3501. Boards and Commissions: The City of Gladstone encourages citizens to serve on its many diverse Boards and Commissions. Citizen participation is an integral part of City government. For more information on Boards and Commissions call the City Manager's Office at 436-2200. Budget: Questions about the City's annual budget may be answered by calling the Finance Department at 436-2200. Building Code Administration: The City conducts all inspections using the Uniform Building Code as adopted and amended by City ordinance. For more information on building codes and standards contact the Planning & Development Department at 436-2200 extension 3401. Building Inspections, Fire Code: Are conducted by the Gladstone Public Safety Department. For more information call 454-8310. Building Inspections, Structural: Call the Planning & Development Department at 436-2200 extension 3401. Building Permits: A building permit is required for any structure attached to your home (decks, carports, room additions, patio covers, garages, interior room finishes) or for a shed or garage with more than 120-sq.-ft. For more information call the Planning & Development Department at 436-2200 extension 3401. Building Plan Review (Commercial): For information call the Planning & Development Department at 436-2200 extension 3401. Burning, Outdoor: Outdoor burning is strictly prohibited by City ordinance. Recreational fires, such as a contained cooking fire, are permitted when managed in accordance with City ordinance. Bonfires are only allowed with the permission of the Public Safety Department. For more information, contact the Public Safety Department at 454-8310. Bus Route Schedules and Information: The Kansas City Area Transportation Authority offers limited bus service in the City of Gladstone. For more information call 221-0660. - C - Cable Television: For billing inquiries, information regarding cable installation or cable repair call American Cablevision at 358-8833. Cadet Program, Public Safety: The Public Safety Department offers area youth an opportunity to perform a variety of duties which do not require the services of a commissioned public safety officer. For more information contact the Public Safety Department at 436-2200 extension 3512. Capital Improvements: To find out when public improvements such as street construction, sewers, park improvements, etc. are scheduled and how they are to be financed, call the Engineering Department at 436-2200. Citizens are encouraged to contact the Engineering Department for the appropriate time and place to discuss projects of concern. Chamber of Commerce: To reach the Gladstone Area Chamber of Commerce call 436-GLAD (436-4523). Child Abuse: To report child abuse or neglect contact the Public Safety Department at 436-3550 or the Child Abuse Hotline at 1-800-392-3738 (Voice) or 1-800-669-8689 (TDD). Child Care Licensing: State of Missouri licenses are required for in-home or other child care facilities caring for more than four children. For more information on the state licensing procedure, please call 325-5867. In addition to the state license, providers caring for more than four children require an occupation license from the City of Gladstone. More information may be obtained by calling the City Collector at 436-2200 extension 3207. Child Restraint, Automobiles: All children four years or younger must be properly restrained in an approved child restraint seat. Failure to restrain a child may result in a fine. To report a child restraint violation call the Public Safety Department at 436-3550. City Clerk: Maintains the official City records. For information call 436-2200. City Construction Projects: For information on City (public) construction projects call the Engineering Department at 436-2200. City Council: To contact any of the City Council members, including the Mayor, call the City Manager's Office at 436-2200. City Council Elections: Primary elections are held each February, if necessary. General elections are held each April. For more information contact the City Clerk at 436-2200. City Council Meetings: Are held on the 2nd and 4th Mondays of each month at 7:30 p.m. in the Council Chambers of Gladstone City Hall. All meetings are open to the public and a portion of each meeting is set aside for public participation and comment. Meeting agendas are listed on Cable Channel 25 and posted in the lobby of City Hall prior to each meeting. City Hall: Is located at 7010 N. Holmes. The mailing address is P.O. Box 10719, Gladstone, MO 64188-0719. Hours of operation are Monday through Friday, 8-5 (except national holidays). The Public Safety Department is located on the lower level of City Hall (west side) and is open 24-hours a day, seven days a week. City Information: For general information on your City government, referrals to appropriate departments and personnel, and the answers to questions not found in this guide call the City Manager's Office at 436-2200. City Information Phone Line: A 24-hour phone line is available by dialing 437-CITY (437-2489). Pre-recorded messages are provided on a variety of subjects. City Property: For information about City land acquisitions or land inventory call the Planning & Development Department at 436-2200. Code Enforcement Violations: To report property maintenance code violations, including weeds, uncontained trash or inoperable/unlicensed vehicles contact the Code Enforcement Office at 436-2200 extension 3405. Community Services Department: Is housed at the Public Works Facility located at 4000 NE 76th Street (just north of Happy Rock Park). Hours of operation are Monday through Friday, 8-5. For more information call 436-5442. Complaints: Have a complaint about City services or operations? Call the City Manager's Office at 436-2200. Composting: Is regulated by City ordinance. For information on backyard composting call the Code Enforcement Office at 436-2200 extension 3405. Court Cases: If you have questions regarding a court case being heard in the City's Municipal Court or questions regarding Municipal Court dates call the Court Clerk at 436-2200. CPR Training: Is offered through the Public Safety Department. For more information call 454-8310. Crime Prevention: For information regarding crime prevention tips and programs for residents and businesses call the Public Safety Department at 436-2200 extension 3512. Criminal History: For a copy of your criminal history record in Gladstone, contact the Public Safety Department at 436-2200 extension 3502. If you require a complete criminal history, you may obtain this information from the Missouri State Highway Patrol by calling 524-1407. Cross Connection Control: This program regulates connections between potable/non-potable water piping systems. For information on requirements for installation, inspection and testing of back flow prevention devices call the Planning & Development Department at 436-2200 extension 3401. TOP to Index - D - D.A.R.E. Program: The Public Safety Department teaches a 17-week Drug Abuse Resistance Education (D.A.R.E.) program to all 5th-graders in Gladstone elementary schools. A parent program is also offered to adults with school-aged children. For more information contact the D.A.R.E. Unit at 436-2200 extension 3513. Death Certificates: To obtain a certified copy of a Missouri death certificate contact the Missouri Department of Health, Division of Vital Records at (314) 751-6400. Demographic Information: On the City of Gladstone may be obtained through the Planning & Development Department at 436-2200 extension 3401. Disability Information: Citizens with disabilities who have concerns, suggestions, questions or complaints regarding accessibility to City facilities and/or to City programs and services should contact the City Manager's Office at 436-2200. Dog License: For information on obtaining a dog license contact Animal Control at 436-1810. Dogs: The City's lease law requires dogs, when outdoors, to be kept in an adequately fenced yard or leased. Annual rabies shots and licenses are also required. Animal control officers patrol streets and pick up stray dogs and dead animals, which are taken to the Animal Shelter. For more information contact Animal Control at 436-1810. Domestic Violence: The Public Safety Department and the State of Missouri have very strict enforcement laws and guidelines regarding adult abuse (domestic violence). You have the right not to be abused. Information and action are available through the Public Safety Department when needed. Call 436-3550 to talk with a Dispatcher. If it is an emergency, dial 9-1-1. For free legal aid call PROJECT ASSIST, 8 a.m. - 5 p.m. at 474-6750. For other assistance call the Northland Battered Persons at 452-8535 or Safehaven at 454-3581. For information regarding Orders of Protection call the appropriate County: Clay (792-7704), Platte (464-3966) or Jackson (881-3974). Drainage: To report a clogged storm sewer inlet, contact the Community Services Department at 436-5442. If the situation requires emergency assistance after hours or on weekends, please call the Public Safety Department at 436-3550. For information about storm water drainage projects, call the Engineering Department at 436-2200. Driver's License: For information on obtaining or renewing your driver's license, contact the Missouri Department of Motor Vehicles at 436-6555. - E - Easements (see also 'Utility Easements'): Provide the City with access to a defined portion of property for a specific purpose (i.e., construction utility installation, etc.). For additional information contact the Engineering Department at 436-2200. Economic Development: For information contact the Planning & Development Department at 436-2200 or the Gladstone Area Chamber of Commerce at 436-GLAD. Elections: For information regarding local, state, and federal elections call the Clay County Election Board at 792-7671. Electrical Code Administration: The City conducts all electrical inspections utilizing the Uniform Electrical Code as adopted and amended by City ordinance. For more information contact the Planning & Development Department at 436-2200 extension 3401. Electrical License: Electricians conducting business in the City are required to have an occupation license issued by the City and a master electrician's license. For more information contact the City Collector at 436-2200 extension 3207. Electrical Permits: Electrical permits are required for any new residential or commercial electrical work, upgrading service to a larger amperage, or moving an electrical meter. For more information call the Planning & Development Department at 436-2200 extension 3401. Emergency Service: Call 9-1-1. Employment: The City of Gladstone is an equal opportunity employer, offering a variety of job opportunities. Provisions have been made for employment of persons with disabilities. For a complete listing of current job openings call the Job Hotline at 437-CITY extension 4470. Event Information: for information on upcoming special events, or watch the City's cable television channel 25 or call the information line at 437-CITY extension 4005. Explorer Post: Law Enforcement Explorers involves qualified young adults (ages 14-20) in learning police operations. For additional information on the program contact the Public Safety Department at 436-2200 extension 3512. Explosives and Blasting: The use of explosives and blasting agents is regulated by City ordinance and local codes and is allowed only in construction areas. All blasting activity requires a permit For more information call the Public Safety Department at 454-8310. TOP to Index - F - Facility Rentals: Call the Parks & Recreation Department at 436-2200 to rent the Community Building or picnic shelters. Federal Officials Representing Gladstone: For information on officials representing Gladstone in the United States Senate and House of Representatives call the information line at 437-CITY extension 4774. Fences: Fences up to 6 ft. in height may be installed without a permit. Fences may not be installed in the front yard. For required setbacks and additional information contact the Planning & Development Department at 436-2200 extension 3401. Festivals: For information on the Mid-West Regional BBQ Championship or Gladfest call the Gladstone Area Chamber of Commerce at 436-GLAD. Fire: To report a fire call 9-1-1. Fire Code Administration: The City conducts all inspections utilizing the Uniform Fire Code as adopted and amended by City ordinance. For more information on the Fire Code call the Public Safety Department at 454-8310. Fire Hydrant Testing: The City flows and test hydrants annually to ensure that adequate fire flows are available. On occasion, your water may appear muddy or yellow in color following hydrant testing. Let your water run for several minutes until it clears. If the problem persists contact the Community Services Department at 436-5442. Fire Inspector: The City has a regular fire inspection and plan review program for businesses within the City. For more information or to schedule an inspection call the Public Safety Department at 454-8310. Fire Investigations: For information regarding a fire investigation call the Public Safety Department at 454-8310. Fire Lanes: City ordinance prohibits standing or parking in a designated fire lane. The fine for parking in a fire lane is $50 plus $13 court costs. You may report a violation by calling the Public Safety Department at 436-3550. Fire Prevention Programs: The Public Safety Department has an active fire prevention program recognized as one of the best in the metropolitan area. Tours and programs are available at either station or may be brought to your site. Public displays of apparatus/ambulances may be arranged for special events. Programs are available for all age groups from pre-kindergarten to adult. For more information contact the Public Safety Department at 454-8310. Fire Reports: To obtain a copy of a fire report, contact the Public Safety Department Records Bureau at 436-2200 extension 3502. Fire Station Tours: To schedule a tour of a City fire station call the Public Safety Department at 454-8310. Fireworks: The sale and use of fireworks within the City of Gladstone is strictly prohibited. To report the illegal use of fireworks call the Public Safety Department at 436-3550. Flood Plain Information: To find out if a property lies within the flood plaid call the Planning & Development Department at 436-2200 extension 3401. Flooding: If surface water is entering/approaching your home or business call the Community Services Department at 436-5442. Football: For information on youth and adult programs sponsored by the City of Gladstone call the Parks & Recreation Department at 436-2200. Fuel Storage Tanks: The placement and use of fuel storage tanks are regulated by the Fire Code, City ordinance, the EPA and the Missouri Department of Natural Resources. For more information, contact the Public Safety Department at 454-8310. - G - Garage Sale Permits: For information on garage sale permits, call the Planning & Development Department at 436-2200 extension 3401. Permits may be obtained at City Hall at no charge. Gladstone Economic Betterment Council (GEBC): GEBC is an autonomous, 501 (c)3 corporation made up of community representatives. The GEBC mission is to enhance, promote, and protect the quality of life and the business environment in Gladstone. For more information contact the Chamber of Commerce at 436-GLAD. Graffiti: To report gang-related or other graffiti on public or private property call the Public Safety Department at 436-3550. Grading and Excavation Permit: A grading and excavation permit is required for certain types of work in the City of Gladstone. For more information please contact the Engineering Department at 436-2200. - H - Handicapped Parking: City ordinance prohibits any standing or parking in spaces designated for handicap parking only. The fine is $50 plus $13 court costs. You may report a violation by calling the Public Safety Department at 436-3550. For handicapped parking standards call the Planning & Development Department at 436-2200 extension 3401. Hazardous Materials: For information regarding the storage, handling, and disposal of hazardous materials, call the Public Safety Department at 454-8310. (see also 'Household Hazardous Waste') Hit and Run Reports: For information regarding follow-up investigations on hit and run accidents contact the Public Safety Department at 436-2200 extension 3525. Home Occupation License: For information regarding a home occupation license contact the City Collector at 436-2200 extension 3207. House Numbers: City code requires the address to be shown on each house or building. House numbers on curbs are voluntary, and are not required by City Code or emergency services. Household Hazardous Waste: For information on disposal of household hazardous wastes (paint products, lawn & garden chemicals, household chemicals, motor oil, etc.) contact the City Manager's Office at 436-2200. Housing, Code Standards: For information regarding housing standards, contact the Planning & Development Department at 436-2200 extension 3401. - I - Information, Inquiries, or Referrals: If you have a question but are unable to find the answer call the City Manager's Office at 436-2200. Inspections: For electrical, plumbing, mechanical or building inspections call the Planning & Development Department at 436-2200. For fire code inspections call the Public Safety Department at 454-8310. - J - Jail, City: The Public Safety Department maintains a short-term jail facility in which persons are not held over 24 hours. For information on prisoner housing or occupancy call the Public Safety Department at 436-2200 extension 3545. Job Hotline: To access a listing of City job openings call the Job Hotline at 437-CITY extension 4470. - L - Land Use: If you need information on the comprehensive land use plan, local development trends or census information contact the Planning & Development Department at 436-2200. Landfill: The City of Gladstone does not operate a landfill facility. For additional information refer to 'Landfills' in your local Yellow Pages. Leash Law: All dogs must be restrained either by a leash, a chain or within a fenced area. For more information on Gladstone's leash law contact Animal Control at 436-1810. Library: The Antioch Branch of the Mid-Continent Public Library is located at 6060 N. Chestnut in Gladstone. For more information contact the branch at 454-1306. License Tags: For information regarding a license tag for your vehicle contact the Missouri Department of Motor Vehicles at 436-6555. Liquor Dispensing Permit: Any individual directly involved in the sale of any alcoholic beverage by tending bar, waiting tables, delivering across a pick-up counter or ringing of sales on the register must have a liquor dispensing permit. The permit can be obtained through the Public Safety Department and requires at 'Intent to Hire' form from the employer, a picture ID and $15. For more information contact the Public Safety Department at 436-2200 extension 3502. Liquor License: Business liquor license application information may be obtained from the City Collector. For more information contact the City Collector at 436-2200 extension 3207. Loud Speaker Permit: Permits for loud speakers are issued by the Department of Public Safety. Certain restrictions and conditions apply. For more information contact the Public Safety Department at 436-2200 extension 3501. - M - Manhole Lids/Damaged or Missing: Damaged or missing sewer manhole lids or storm water catch basin lids pose a danger. Please report any missing or damaged lids to the Community Services Department at 436-5442. Maps and Aerial Photos: To order call the Planning & Development Department at 436-2200 extension 3401. Marriage License: For information on how to obtain a marriage license call the Clay County Recorder of Deeds Office at 792-7641 extension 7437. Mechanical Inspections: To schedule a mechanical inspection call the Planning & Development Department at 436-2200 extension 3401. Mechanical Code Administration: The City conducts all inspections utilizing the Uniform Mechanical Code as adopted and amended by City ordinance. For more information contact the Planning & Development Department at 436-2200 extension 3401. Mechanical License: Mechanical contractors conducting business in the City of Gladstone are required to have an occupation license issued by the City. For more information contact the City Collector at 436-2200 extension 3207. Mechanical Permits: Mechanical permits are required for any new residential or commercial mechanical work (i.e., HVAC systems, elevators), including the replacement of existing fixtures. For more information call the Planning & Development Department at 436-2200 extension 3401. Municipal Court Clerk: To contact the Municipal Court Clerk call 436-2200. - N - Neighborhood Concerns: If the problem relates to property maintenance call the Code Enforcement Office at 436-2200 extension 3405. For other issues call the City Manager's Office at 436-2200. Neighborhood Watch Programs: For information on how to start a Neighborhood Watch Program in your area contact the Public Safety Department at 436-2200 extension 3512. No Parking Zones: To request parking restrictions (or changes in existing restrictions) on City streets, contact the Public Safety Department, Traffic Unit at 436-3550. Noise Complaints: For all noise complaints contact the Public Safety Department at 436-3550. TOP to Index - O - Occupation License: For information on City of Gladstone occupation license requirements contact the City Collector at 436-2200 extension 3207. Ordinances: Copies of City ordinances may be obtained from the City Clerk's Office at Gladstone City Hall. There may be a small fee charged for some requests. For more information contact the City Clerk at 436-2200. - P - Parade Permit: Requests for processions or parades involving 50 or more persons or ten or more vehicles must be submitted to the Public Safety Department. For more information contact the Public Safety Department at 436-3550. Parking and Moving Violation Tickets: Parking tickets may be paid in person at City Hall or payments can be dropped in the depository in front of City Hall. If you have a question about a parking or moving violation ticket call the Municipal Court Clerk at 436-2200. Park Use Permit: If you are planning or hosting an event in a public park that is not associated with the City's Parks & Recreation programs, a park use permit may be required. For more information contact the Parks & Recreation Department at 436-2200. Park Regulations: The rules and regulations which govern activities in Gladstone's parks were established to provide a safe and wholesome recreational environment. If you have questions regarding the park regulations or would like to receive a copy, contact the Parks & Recreation Department at 436-2200. Park Volunteer Programs: For more information on volunteer opportunities and programs offered by the Gladstone Parks and Recreation Department call 437-CITY extension 4016. Parks: If you have questions about park locations or facilities in the City call the Parks & Recreation Department at 436-2200. Pavement Cut Permits: Any excavation through a paved street or alley surface requires a pavement cut permit. For information contact the Planning & Development Department at 436-2200 extension 3401. Plumbing Code Administration: The City conducts all plumbing inspections utilizing the Uniform Plumbing Code as adopted and amended by City ordinance. For more information call the Planning & Development Department at 436-2200 extension 3401. Plumbing Inspections: To schedule a plumbing inspection, contact the Planning & Development Department at 436-2200 extension 3401. Plumbing License: Plumbers conducting business in the City of Gladstone are required to have an occupational license issued by the City and a master plumber's license. For more information contact the City Collector at 436-2200 extension 3207. Plumbing Permits: Plumbing permits are required for any new residential or commercial plumbing work. A plumbing permit is NOT necessary for the replacement of existing fixtures. For more information regarding plumbing permits call the Planning & Development Department at 436-2200 extension 3401. Police: For emergency service call 9-1-1. For non-emergencies call 436-3550. Police, Community Affairs: For information regarding crime prevention, neighborhood watch, D.A.R.E. and school liaison, call 436-2200 extension 3512. Police, Conduct: To commend a police officer or file a complaint regarding the conduct of a police officer, contact the Public Safety Department at 436-2200 extension 3506. Police, General Information: For general information regarding the Gladstone Public Safety Department or to have your calls directed to the appropriate division call 436-2200. Police, Investigations: General investigations are conducted by the detective unit. Usually, the assigned detective will contact you if there are any developments in the reported incident. If you need to contact a detective about your particular case call the Public Safety Department at 436-2200 extension 3511. Please have your assigned case number available if possible. Police Reports: Reports are generally available from the Public Safety Department 3-5 days after an incident occurs. You may obtain a copy of a report by bringing $4 and a picture ID to the Public Safety Department between the hours of 8-5, Monday through Friday. For more information contact the Public Safety Department at 436-2200 extension 3502. Police, Traffic: For information regarding traffic enforcement or accident investigation call the Public Safety Department at 436-2200 extension 3525. Postal Service: The Gladstone Branch of the Kansas City, Missouri post office is located at 7170 N. Broadway. Gladstone zip codes include 64118, 64119, 64116 and 64188 (for postal boxes). For additional information on postal services or mail delivery contact the post office at 436-1850. Property, Lost or Recovered: For information on property recovered by the Public Safety Department call 436-2200 and ask to speak with the Detective Unit. Property Taxes: For information regarding your property assessment (both real estate and personal) contact the Clay County Assessor's Office at 792-7664. Prosecutor: The City Prosecutor does not maintain an office in City Hall. For questions regarding municipal tickets or court cases contact the Municipal Court Clerk at 436-2200. Public Hearings: Are required by law on a variety of issues. Public hearing notices are published in the local paper, posted at City Hall and run on Cable Channel 25. Public Safety Services: In addition to providing police, fire and emergency medical services to the citizens of Gladstone, and Public Safety Department is also responsible for providing a shelter for adoption of stray animals and disposal of unwanted pets, Emergency Management Response, crime and fire prevention programs, first aid and CPR training, Explorer Post, internships for criminal justice students, Drug Abuse Resistance Education (D.A.R.E.) programs, a Ride-Along Program and Cadet Programs. For more information contact the Public Safety Department at 436-2200 extension 3512. Purchasing: For information on bidding for supplies and services the City procures call the Finance Department at 436-2200. - R - Rabies and Stray Dog Control: The leash law requires dogs, when outdoors, to be kept in a fenced yard or leashed. Annual rabies shots and permits (licenses) are also required. Animal Control officers patrol streets and pick up stray dogs and dead animals, which are taken to the Gladstone Animal Control Shelter. For more information contact Animal Control at 436-1810. Rainout Information, Softball Leagues: Call 437-CITY extension 4000. This is a 24-hour service. Records, City: For information on official City records contact the City Clerk at 436-2200. Recreation: For information regarding youth and adult programs and activities offered by the Gladstone Parks & Recreation Department please call 436-2200. Recycling: Drop-off recycling centers are operated each weekend at both Metro North and Antioch Shopping Centers. For information on the hours of operation and materials accepted please contact 'Bridging the Gap' at 561-1087. If you desire to participate in a curbside recycling program, contact your regular hauler for rates, pick-up dates and items collected. Reporting a Crime: In order to report a crime to the Gladstone Department of Public Safety, the offense must have occurred within the city limits of Gladstone. Please call 436-3550 to speak with a dispatcher for further information. In case of an emergency situation dial 9-1-1. Requests for Public Works Improvements: To request the construction of public improvements such as streets, sewers, water, drainage, etc., call the Engineering Department at 436-2200. Restaurant/Health Inspections: Are conducted by the Clay County Health Department. For more information contact the County at 781-1600. Ride-Along Program: To participate in the Public Safety Department's Ride-Along Program contact the Community Relations Unit at 436-2200 extension 3512. Right-of-Way: Refers to property dedicated for public use and access, typically associated with area occupied by public streets and sidewalks. For more information contact the Engineering Department at 436-2200. Risk Management: If you are involved in an accident with a City vehicle contact the City Manager's Office at 436-2200. Road Conditions: For travel information and the condition of major highways call the State Highway Patrol at 524-1407. Roofing: Roofing permits are not required. However, your roofing contractor must have a current occupation license with the City of Gladstone. You may verify this by calling the City Collector at 436-2200. For information on roofing standards and acceptable roofing materials call the Planning & Development Department at 436-2200 extension 3401. TOP to Index - S - School Crossing Guards: Elementary schools within the City of Gladstone are provided with uniformed crossing guards where necessary. The guards are part-time members of the Public Safety Department. For more information contact the Public Safety Department at 436-2200 extension 3507. School District: Gladstone residents are served by the North Kansas City School District. For more information on the public school system contact the District's Administration Offices at 453-5050. Season Passes, Swimming Pool: Call the Parks & Recreation Department at 436-2200. Seat Belts: Missouri law requires that all front seat passengers and the driver must be in appropriate seat belt restraints while the motor vehicle is in operation. To report seat belt violations call the Public Safety Department at 436-3550. Senior Activities: For more information on senior activities and programs or to be placed on the mailing list for a calendar of events contact the Parks & Recreation Department at 436-2200. Severe Storm Warming: In the event of a severe storm (tornado) the City's warning sirens will be activated. These sirens are also activated for monthly testing, usually on the first Wednesday of each month. For more information on preparing your home and family for a severe storm call the Public Safety Department at 454-8310. Sewer Back Up/Stoppage: If you experience a sewage backup or stoppage Monday-Friday between 8-5, call the Community Services Department at 436-54442. After hours or on weekends call the Public Safety Department at 436-3550. Sewer Billing Issues: For information on how the City bills sewer charges contact the Water Department at 436-2200. Sewer Line Locations: For information about the location of an existing sanitary sewer line, or permitting issues, call the Planning & Development Department at 436-2200. Sewer Orders: If you notice unusual odors coming from sewer lines call the Community Services Department at 436-5442. Sidewalks: To report trip hazards or other sidewalk repair needs call the Community Services Department at 436-5442. Sight Obstructions: To report trees or objects that obstruct motorists' line of sight at intersections call the Community Services Department at 436-5442. Sign Ordinance: The City's Code regulates the size and number, location, structural design, construction and maintenance for signs visible from public right-of-way. To report violations or for information call the Planning & Development Department at 436-2200 extension 3405. Sign Permits: For information regarding permits for installation of or changes to private signs call the Planning & Development Department at 436-2200 extension 3405. Snow Emergency: If weather dictates, the City Manager may declare a Snow Emergency. Any vehicle parked along Emergency Snow Routes may be ticketed or towed. Please watch Cable Channel 25 or call City Hall at 436-2200 during winter storms for information on which phase of Gladstone's Emergency Snow ordinance is in effect. Snow Removal: The City's snow removal policy provides for the clearing of all main traffic thoroughfares first, followed by residential streets and then cul-de-sacs. Gladstone City Code, Section 18-36 prohibits pushing or dumping snow from private property onto the City right-of-way. For additional information on snow removal, contact the Community Services Department at 436-5442. Sobriety Checkpoint: The City of Gladstone periodically conducts sobriety checkpoints at various locations throughout the City in accordance with Missouri State guidelines. The dates of the checkpoints are advertised in the local newspapers. Further information may be obtained by calling the Public Safety Department at 436-2200 extension 3525. Soccer: For information on youth soccer programs offered by the City of Gladstone call the Parks & Recreation Department at 436-2200. Social Security Administration: Officers are located in Suite 107 of the Gladstone Building at 6910 N. Holmes. Officer hours are 9-4, Monday through Friday. For additional information contact the Social Security Office at 436-9500. Softball Leagues: For information/registration call the Parks & Recreation Department at 436-2200. For rain-out information call 437-CITY extension 4000. Softball Tournament Hotline: For a monthly listing of tournaments scheduled at Happy Rock Park call 437-CITY extension 4004. Solicitations: For information on soliciting within the City call the City Clerk at 436-2200. To report suspicious or unlicensed solicitors call the Public Safety Department at 436-2200 extension 3545. Solid Waste License: For information regarding a solid waste hauling license contact the City Collector at 436-2200 extension 3207. Special Events Permit: A special events permit is required for businesses holding an outdoor sales event (sidewalk sales, garden supplies, etc.). For information contact the Planning & Development Department at 436-2200. Speed Limits: For information about existing speed limits, or to propose speed limit changes, call the Community Services Department at 436-5442. State Officials Representing Gladstone: For information on elected officials representing Gladstone in the Missouri Senate and House of Representatives call 437-CITY extension 4773. Stormwater Problems: To report problems caused by heavy rains, contact the Community Services Department at 436-5442 and explain the type of problem and the location. In the event of an emergency situation after hours, call the Public Safety Department at 436-3550. Street Closures: For information about streets closed due to construction, call the Engineering Department at 436-2200. For permission to close a street for block parties, festivals, etc. call the Public Safety Department at 436-2200 extension 3501. Street Construction: For information about current or future street construction projects contact the Engineering Department at 436-2200. Street Lighting: To request a new streetlight contact the Engineering Department at 436-2200. To report a street light that is malfunctioning call the Community Services Department at 436-5442. In the event of an emergency situation, such as a downed pole or electrical hazard, after normal working hours contact the Public Safety Department at 436-3550. Street Maintenance: To report potholes or other street repair needs call Community Services at 436-5442. Street Paving: For information about the City's annual street paving and maintenance program call the Engineering Department at 436-2200. Street Signs: To report missing or damaged street name signs and traffic signs call the Community Services Department at 436-5442. Subdivision: For information on subdivision land into smaller tracts for resale purposes call the Planning & Development Department at 436-2200 extension 3401. Subdivision Improvements: If you need information about street paving, sewers, or water lines for a new subdivision, call the Planning & Development Department at 436-2200 extension 3401. Surveyors: The City of Gladstone does not perform surveys or private property. For a survey of private property lines, consult the Yellow Pages under 'Surveyors'. For the location of benchmarks (surveying reference points) in your neighborhood call the Engineering Department at 436-2200. Swimming Pool, Public: The Gladstone municipal swimming pool is open from late May through Labor Day each year. The facility includes an 18' wading pool, a 2'6" intermediate pool and an Olympic-sized pool with a three board diving well. For hours of operation, information on season passes or swimming lessons call the pool directly at 436-2299 during the swim season. At other times, call the Parks & Recreation Department at 436-2200. Swimming Pools, Private: For information on the requirements governing swimming pool installation, both in-ground and above-ground, call the Planning & Development Department at 436-2200. - T - Tennis Courts: Lighted public tennis courts are located at Happy Rock Park and on 72nd Street across from North Euclid Street. For more information contact the Parks & Recreation Department at 436-2200. Tennis Lessons: For information regarding tennis lessons call the Parks & Recreation Department at 436-2200. Theatre in the Park: Each summer the Gladstone Parks & Recreation Department, in cooperation with Ibsen Dance Studio and the North Star Community Band puts on two theatre productions which are free to the public. For more information call the City's 24-hour information line at 437-CITY extension 4015. Time & Temperature: To access a recording of the current time and temperature call 844-1212. Traffic Accidents/Violations: For questions regarding a traffic accident or violation call the Public Safety Department at 436-2200 extension 3525. Traffic Enforcement: If you are experiencing a traffic related problem call the Public Safety Department at 436-3550. Traffic Fines: To determine a fine amount for a traffic violation call the Municipal Court Clerk at 436-2200. Traffic Signals: To report a traffic signal that is not working call the Community Services Department at 436-5442 during the weekday. On weekends and holidays call the Public Safety Department at 436-3550. Trash Collection: The City of Gladstone does not provide trash collection service. To arrange trash service, including yard waste disposal, consult the Yellow Pages listings under Trash Hauling. Your private trash hauler must be licensed by the City of Gladstone. You may verify this information by calling the City Collector at 436-2200 extension 3207. Trash Complaints: To register a complaint about uncontained trash on private property contact the Code Enforcement Office at 436-2200 extension 3405. For questions or complaints regarding your residential trash service, contact your private hauler directly. Trees (on street right of way): To report trees or large limbs on City right-of-way during regular business hours call the Community Services Department at 436-5442. After hours and on weekends call the Public Safety Department at 436-3550. Trees/Shrubs (obstructing view): To report a tree or shrub that's obstructing traffic view call the Community Services Department at 436-5442. Trespassing: To report a trespassing violation call the Public Safety Department at 436-3550. A determination may be made at that point whether officers are needed for a criminal violation. TOP to Index - U - Utilities: Water and sewer services are provided by the City of Gladstone. For water and/or sewer service contact the Water Department at 436-2200. For gas service contact Missouri Gas Energy at 756-5252. For electrical service contact KCPL at 471-KCPL. For cable television call American Cablevision at 358-8833. For telephone service contact Southwestern Bell Telephone at 1-800-246-4999. For trash service see the Yellow Pages under 'Trash Hauling'. Utility Easements: For information about the location of utility easements, and the restrictions involved, contact the Engineering Department at 436-2200. Utility Line Locations: Before digging, you should know the location of water and sewer lines, electric lines, gas lines, cable television lines and telephone cables. For assistance call 1-800-DIG-RITE (1-800-344-7483). - V - Vacation House Watch Program: The Department of Public Safety provides a house watch program for local residents. Officers will conduct drive-by observations when possible and will respond if there is any unusual activity reported. To participate in the program call 436-3550. Vacating Land: If you think a street, alley right-of-way or easement dedicated for drainage and/or utility purposes is no longer needed and want to know the process for 'vacating' this property so it reverts to private use, contact the Planning & Development Department at 436-2200 extension 3401. Variances: For information on applying for a zoning variance contact the Planning & Development Department at 436-2200 extension 3401. Vandalism, Park Facilities: To report vandalism or other required repairs in the City's public parks call 437-CITY extension 4017. Vehicles, Impounded: For questions regarding impounded vehicles call the Public Safety Department at 436-3550. An officer will be able to advise you if the vehicle is available for release and what forms you will need to retrieve your vehicle. Voter Registration (County): Gladstone residents may register to vote at Gladstone City Hall. For additional voter registration information or locations, call the Clay County Election Board at 792-7671. - W - Warrants: For information regarding outstanding warrants issued by the City of Gladstone Municipal Court call the Municipal Court Clerk at 436-2200. Water, Discolored: Occasionally as a result of fire hydrant testing or construction work in your neighborhood, your water may appear muddy or yellow in color. Let your water run for several minutes until it clears. If the problem persists contact the Community Services Department at 436-5442. Water Line Locations: For information on the location of water mains call the Community Services Department at 436-5442. Water Main Leak: If you see large amounts of water running down the street, boiling up out of the ground or other evidence of a water leak, call the Community Services Department at 436-5442. After hours and on weekends, call the Public Safety Department at 436-3550. Water Meter Boxes: Water meters are housed in meter boxes, which are carefully installed in the ground and covered with a heavy lid to prevent injury. Occasionally the box will settle below ground level, dirt will erode from around the box, or someone will remove the lid. Please report any problems with a meter box by calling the Community Services Department at 436-5442. Water Pipes, Frozen: The water in meters and/or pipes may freeze in sub-zero weather. The Water Department can help only if the meter or water in the main pipe system is frozen. If you think you have a frozen water meter call the Community Services Department at 436-5442. Consult a plumber if in-home plumbing or the pipe leading from the meter to your home or business is frozen. Water Pressure: If you or your neighbors have no water, or lower pressure than usual, the Water Department may be doing emergency work in your neighborhood. You will be notified prior to scheduled work that would interrupt service with a notice hung on your door. If you have not received notice of service interruption, call the Community Services Department at 436-5442. Water Quality Questions: For questions about the quality or chemical content of the water, or if the water tastes or smells unusual, call the Community Services Department at 436-5442. Water/Sewer Bills, Payment: Water/sewer bills may be paid by mail or in person at Gladstone City Hall, 7010 N. Holmes. A drop-box is located near the front entrance for after-hours convenience. Water bills may also be paid, before the 15th of each month, at the First Bank of Missouri located at 7001 N. Oak. Water/Sewer Bills, Questions: Is your bill unusually high? Do you suspect it may be incorrect? Please contact Water Customer Service at 436-2200 with all billing questions. Water/Sewer Customer Service: Customer Service employees make requested changes in services, read the water meters, account for water and sewer billings and resolve any customer concerns. For assistance call Water Customer Service at 436-2200. Water/Sewer Lines, Buried: Before digging, you should know the location of the water and sewer lines. You should also know the location of underground electric, gas, cable television, and telephone lines. Please call 1-800-DIG-RITE (1-800-344-7483) for assistance. Water/Sewer Service Leak: Do you think you might have a leak in the water line leading into your home? We can help you determine the possibility or location of a leak and estimate how much it may be costing you. For assistance contact the Community Services Department at 436-5442. Water Treatment Information: Would you like to know how Gladstone water is treated? Call the Community Services Department at 436-5442 for more information. Water Wells: Well water should be tested regularly for contamination if used for drinking, cooking or other domestic uses. For information regarding private wells or groundwater quality call the Clay County Health Department at 781-1600. Weeds/Weed Mowing: Weeds and grass should not exceed 12 inches on developed property or 18 inches on undeveloped property. To report overgrown weeds or grass on private property (including vacant lots and vacant houses/structures) call the Code Enforcement Officer at 436-2200 extension 3405. To report weeds/grass mowing on public property call the Parks & Recreation Department at 436-2200. Wild Animals: For information or assistance in dealing with wild animals contact Animal Control at 436-1810. After hours and on weekends call the Public Safety Department at 436-3550. - Y - Yard Waste: State law prohibits grass clippings, leaves, limbs and other yard debris from being disposed of in Missouri landfills. Each resident is responsible for disposing of yard waste in an acceptable manner which might include: contracting with your residential trash hauler, backyard composting or arranging for disposal with a licensed private hauler. It is against City ordinance to place yard waste in drainage structures, streams or creeks. - Z - Zip Code Information: Zip code numbers are included in the local telephone directory. For additional information contact the Gladstone Post Office at 436-1850. Zoning: If you need information on the zoning of your property, what restrictions may apply to it such as the uses and density permitted, required parking, information on how to change zoning classifications, or how to obtain a 'variance' from the zoning rules, call the Planning & Development Department at 436-2200 extension 3401. Zoning Complaints: If you would like to register a complaint concerning a zoning matter call the Planning & Development Department at 436-2200 extension 3401. TOP to IndexBack to City Services/Government